Last updated: January 22, 2019

Thank you for visiting our website. We respect your right to privacy, and the privacy of our users is very important to us. This policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information

We collect personally identifiable information, like names, company name, postal addresses, email addresses, phone numbers, when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request. We may include your email address in one of our marketing mailing lists. We will not provide your contact information to anyone outside of our company.

Children under 13

Regarding children, we do not knowingly or specifically collect personal information about visitors to this website who are under the age of 13. If you believe that we have mistakenly or unintentionally collected such information, please contact us so that we may delete the information from our servers.

Cookie/Tracking Technology

This site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use this site. Cookies can also help customize this site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. We may also provide information with Google Analytics & AdWords (Google’s Privacy Policy can be found here).

If you fill out a web form on our site, your information will be stored in our customer relationship management system and some amount of your past browsing on our site may be available to us to determine your interests.  We may use this information to more effectively engage with you and improve our site. If you do not wish for us to have your personal information, please do not fill out any of the web forms on this site. If you provide your email address and consent for email marketing, some information is collected about when/if the email was opened and what links were clicked.  This information is used to assess the engagement and success of an email campaign. Clicking on a link in any of these emails may cause you to be personally identified on our site and may cause some part of your past browsing history on our site to be available to our personnel so we may more effectively engage with you and improve our site.  If you do not wish for this tracking to occur, you can unsubscribe from our mailings or use private browsing mode to avoid tracking.

Use of Data

The information we collect to understand your needs and interests helps us deliver a consistent and personalized experience. For example, we may use your information to:

• create and maintain your account in our customer relationship management system
• prevent and detect fraud or other malicious activity
• allow other CanaryQ customer support members to communicate with you
• provide service and support
• communicate with you about our services and other updates. Including but not necessarily limited to; new services, technologies, materials and upcoming events

All emails and newsletters from this site allow you to opt out of further mailings. We will not sell, rent or lease your Personal Information to any third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security 

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. In the unlikely event of data theft or other illegal access to your personal data we shall promptly inform you within 15 business days upon discovery of such circumstances, and will use all reasonable efforts to cease illegal access immediately upon its discovery.

How to Access, Update or Delete Personal Information

Customers and website visitors can contact us using our contact form for any requests to update and/or delete personal data. Our customer account information and information collected via our website is stored and processed in the US.